Corporate Training Programme
Popular Training Topics
-
Business Etiquette
Greetings and Introductions when meeting clients cross different cultures
Mastering the art of small talk
Confident body language
Dress code definitions
How to dress for business
Personal branding
Social taboos at office
Interview etiquette
Office etiquette
How to create the best first impression
Boundaries and hierarchies
-
Business Meal Etiquette
Navigating multi-course meal
Decoding table setting
Napkins, cutlery and glassware
Seating plan arrangement
Style of eating - French, English, Asian and Middle East
Table Conversations
How to handle tricky Foods
Wine basics
Restaurant etiquette
Dining faux pas to avoid
How to be a gracious host and a courteous guest
-
Polished Professional
Commanding a presence
Confident and powerful posture
Business dressing and image
Powerful body language
Professionalism
Dress code definitions
Professional grooming and dressing
How to build rapport with people from different seniorities
Confidence building in meetings and interviews
Handle difficult situation with confidence and composure
Communicate with polished language
Professional image through email and zoom meetings
-
Networking
Why is networking important
How to start a conversation
Identify the right groups to join
The networking cycle
Small talk
Conversation topics that never fail
How to be more approachable
How to manage bad networkers
Cocktail party etiquette
When to exit a conversation
What conversations to avoid
-
Effective Communication
What is effective communication
Three basic human needs in communication
The art of good conversations
Vocal mastery - Vocal basics and archetypes
The power of good story telling
Body language
Public speaking
Presence
Building self awareness
Effective communication on zoom, email, meetings and presentations
How to communicate under stress
Polished language
-
Cross Cultural Etiquette
Intercultural communications and business conduct
Cross-cultural biases to be addressed
How to improve Culture Quotient (CQ)
Cross cultural communication style differences
Leadership style differences
How to handle disagreements across cultures
Cultural sensitivity taboos
How to show respect to other cultures
Key countries culture tips
Conversation taboos/topics to be encouraged in different cultures
-
Public Speaking
Overcoming the fear of public speaking
Powerful presence
Body language principles
Confidence building standing in front of an audience
Develop your own unique voice and style
Build genuine rapport with audience
Express yourself with authenticity and clarity
Harness emotion as an instrument for better communication
-
Customer Service
Understanding customers’ needs
Empathy
Communication skills
Telephone techniques
How to deal with difficult customers
Dealing with challenges assertively
Problem solving skills
Conversation skills
-
Service Staff Training
Table Service
Setting the table
Setting the service table
Styles of service - French, English and American style
Formal styles of service
Informal styles of service
How to handle tough situations